← Squishito

Support

We read every message. Last updated 12 September 2026

Squishito is a small independent app, and a real person answers support mail. If something is broken, confusing, or just not fun, we would genuinely like to hear about it.

Common questions

How does trading with a friend work?

Both children open Squishito, go to the Swap tab, and stand next to each other. One taps Create a Swap and the other taps Join a Swap. A grown-up needs to answer a quick question first. Both devices then show a row of pictures — check that they match before continuing, which is how you know you are connected to your friend and not to another device nearby.

Trading works over Bluetooth and Wi-Fi directly between the two devices, so it needs no internet connection — but both devices do need to allow local network access when iOS asks.

Trading cannot find the other device

• Make sure both devices have Bluetooth and Wi-Fi switched on. They do not need to be on the same Wi-Fi network, and they do not need internet.
• Check that Airplane Mode is off on both.
• Hold the two devices close together.
• In Settings › Squishito, make sure Local Network is allowed.
• Close and reopen the Swap tab on both devices and try once more.

Does my child need an account or the internet?

No. Squishito has no accounts, no sign-up and no login, and it works completely offline. It is designed for aeroplanes, car journeys and waiting rooms.

Is there any advertising?

None, and there never will be. See our Privacy Policy.

My child's collection has disappeared

The collection is stored on the device itself. It is removed if the app is deleted, and it does not move between devices. If it vanished without the app being deleted, please email us — include the device model and iOS version and we will investigate.

How do I restore a purchase?

Use Restore Purchases inside the app, signed in with the same Apple Account used originally. A grown-up check comes first. If it still does not appear, contact us with the date of purchase and we will help.

How do I request a refund?

Refunds are handled by Apple, not by us. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.

What information do you collect about my child?

None at all. The app cannot connect to the internet and contains no analytics or advertising components. Our Privacy Policy sets this out in full.

How do I delete my child's data?

Delete the app. Everything it stored goes with it. We hold nothing on our side, so there is nothing for us to delete on your behalf.

Reporting a problem

The most useful bug report tells us the device (for example "iPad 10th generation"), the iOS version, what your child was doing, and what happened instead. A screenshot or screen recording helps enormously.

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